:root{
  --bg:#0a0e1a; --bg2:#0e1424; --panel:#121a2e; --panel2:#16203a;
  --line:#223050; --line2:#2c3c63;
  --txt:#e6ecf7; --mut:#8595b4; --dim:#5b6a8c;
  --acc:#4f8cff; --acc2:#7c5cff; --cyan:#22d3ee;
  --ok:#34d399; --warn:#fbbf24; --hot:#fb7185; --urg:#f43f5e;
  --radius:14px; --mono:'JetBrains Mono',ui-monospace,Menlo,monospace;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  font-family:Inter,system-ui,sans-serif;background:var(--bg);color:var(--txt);
  -webkit-font-smoothing:antialiased;line-height:1.5;
}
a{color:inherit;text-decoration:none}
svg.ic{width:18px;height:18px;fill:currentColor;flex:none}

/* ---------------- app shell ---------------- */
.shell{display:grid;grid-template-columns:256px 1fr;min-height:100vh}
.sidebar{
  background:linear-gradient(180deg,var(--bg2),var(--bg));
  border-right:1px solid var(--line);display:flex;flex-direction:column;
  padding:20px 14px;position:sticky;top:0;height:100vh;
}
.brand{display:flex;align-items:center;gap:10px;font-size:1.15rem;font-weight:700;padding:6px 8px 20px}
.brand strong{color:var(--acc)}
.nav{display:flex;flex-direction:column;gap:3px}
.nav a{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:10px;color:var(--mut);font-weight:500;font-size:.93rem}
.nav a:hover{background:var(--panel);color:var(--txt)}
.nav a.active{background:linear-gradient(90deg,rgba(79,140,255,.16),rgba(124,92,255,.08));color:#fff}
.nav a.active .ic{color:var(--acc)}
.nav a.muted{opacity:.55}
.side-foot{margin-top:auto;padding-top:16px;border-top:1px solid var(--line)}
.whoami{display:flex;align-items:center;gap:10px;padding:8px}
.av{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;font-weight:700;color:#fff;background:linear-gradient(135deg,var(--acc),var(--acc2))}
.whoami .nm{font-weight:600;font-size:.9rem}
.whoami .co{font-size:.78rem;color:var(--dim)}
.logout{display:block;margin-top:8px;padding:9px;text-align:center;border:1px solid var(--line);border-radius:10px;color:var(--mut);font-size:.85rem}
.logout:hover{border-color:var(--line2);color:var(--txt)}
.main{padding:34px 40px;max-width:1100px}

/* ---------------- headers ---------------- */
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:26px}
.kicker{text-transform:uppercase;letter-spacing:.14em;font-size:.72rem;color:var(--acc);font-weight:700}
.page-head h1{margin:6px 0 4px;font-size:1.7rem;font-weight:800}
.lead{color:var(--mut);margin:0}
.crumbs{display:flex;gap:10px;align-items:center;color:var(--dim);font-size:.85rem;margin-bottom:20px}
.crumbs a:hover{color:var(--txt)}

/* ---------------- buttons ---------------- */
.btn-primary{
  background:linear-gradient(135deg,var(--acc),var(--acc2));color:#fff;border:0;
  padding:10px 18px;border-radius:10px;font-weight:600;font-size:.9rem;cursor:pointer;
  box-shadow:0 6px 20px rgba(79,140,255,.28);
}
.btn-primary:hover{filter:brightness(1.08)}

/* ---------------- stat cards ---------------- */
.cards{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:24px}
.stat{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;display:flex;flex-direction:column;gap:6px}
.stat-lbl{color:var(--mut);font-size:.82rem}
.stat-val{font-size:1.9rem;font-weight:800;font-variant-numeric:tabular-nums}

/* ---------------- table ---------------- */
.table{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
.tr{display:grid;grid-template-columns:90px 1fr 110px 110px 150px;gap:14px;align-items:center;padding:15px 20px;border-bottom:1px solid var(--line)}
.tr:last-child{border-bottom:0}
.tr.th{color:var(--dim);font-size:.75rem;text-transform:uppercase;letter-spacing:.08em;background:var(--bg2)}
a.tr:hover{background:var(--panel2)}
.subj{font-weight:600}
.mono{font-family:var(--mono);font-size:.86rem}
.dim{color:var(--dim)}

/* ---------------- badges ---------------- */
.badge,.pri,.pill{display:inline-block;padding:3px 10px;border-radius:999px;font-size:.74rem;font-weight:600;text-transform:capitalize}
.b-open{background:rgba(52,211,153,.14);color:var(--ok)}
.b-pending{background:rgba(251,191,36,.14);color:var(--warn)}
.b-closed,.b-resolved{background:rgba(139,149,180,.14);color:var(--mut)}
.pri-low{color:var(--mut);border:1px solid var(--line2)}
.pri-normal{color:var(--cyan);border:1px solid rgba(34,211,238,.3)}
.pri-high{color:var(--hot);border:1px solid rgba(251,113,133,.35)}
.pri-urgent{color:#fff;background:var(--urg)}
.pill-internal{background:rgba(124,92,255,.16);color:#b7a6ff;border:1px solid rgba(124,92,255,.35)}

/* ---------------- ticket view ---------------- */
.ticket-head h1{margin:10px 0 10px;font-size:1.5rem}
.meta{display:flex;gap:10px;align-items:center}
.ticket-props{display:grid;grid-template-columns:repeat(3,1fr);gap:1px;background:var(--line);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;margin:22px 0}
.ticket-props>div{background:var(--panel);padding:14px 18px}
.ticket-props dt{color:var(--dim);font-size:.75rem;text-transform:uppercase;letter-spacing:.06em;margin-bottom:5px}
.ticket-props dd{margin:0;font-size:.92rem}
.cap{text-transform:capitalize}
.bubble{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px}
.bubble-who{font-weight:600;margin-bottom:8px}
.bubble-txt{color:#cdd7ec;white-space:pre-wrap;font-size:.95rem}
.reply{margin-top:16px}
.reply textarea{width:100%;background:var(--bg2);border:1px solid var(--line);border-radius:12px;color:var(--txt);padding:14px;font-family:inherit;font-size:.92rem;resize:vertical}
.reply-actions{margin-top:10px;text-align:right}

/* ---------------- auth ---------------- */
.auth-wrap{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}
@media(max-width:860px){.auth-wrap{grid-template-columns:1fr}.auth-aside{display:none}}
.auth-card{display:flex;flex-direction:column;justify-content:center;padding:60px clamp(28px,7vw,90px);max-width:560px}
.auth-brand{display:flex;align-items:center;gap:12px;font-size:1.35rem;font-weight:700;margin-bottom:34px}
.auth-brand strong{color:var(--acc)}
.auth-card h1{font-size:1.7rem;margin:0 0 6px}
.auth-card .sub{color:var(--mut);margin:0 0 26px}
.auth-card label{display:block;font-size:.85rem;color:var(--mut);margin-bottom:16px;font-weight:500}
.auth-card input{width:100%;margin-top:7px;background:var(--bg2);border:1px solid var(--line);border-radius:11px;color:var(--txt);padding:13px 15px;font-size:.95rem}
.auth-card input:focus{outline:none;border-color:var(--acc);box-shadow:0 0 0 3px rgba(79,140,255,.18)}
.auth-card button{width:100%;margin-top:6px;padding:13px;font-size:.98rem}
.auth-foot{margin-top:22px;color:var(--dim);font-size:.85rem}
.auth-foot a{color:var(--acc)}
.alert{background:rgba(244,63,94,.12);border:1px solid rgba(244,63,94,.4);color:#fecdd3;padding:11px 14px;border-radius:11px;font-size:.88rem;margin-bottom:18px}
.auth-aside{position:relative;background:linear-gradient(145deg,#101830,#0a0e1a);display:flex;flex-direction:column;justify-content:center;padding:60px;overflow:hidden;border-left:1px solid var(--line)}
.auth-aside .glow{position:absolute;width:420px;height:420px;border-radius:50%;background:radial-gradient(circle,rgba(124,92,255,.35),transparent 65%);top:-80px;right:-80px;filter:blur(20px)}
.auth-aside blockquote{position:relative;font-size:1.3rem;font-weight:500;line-height:1.5;margin:0 0 40px;max-width:420px}
.auth-aside cite{display:block;margin-top:16px;font-size:.9rem;color:var(--mut);font-style:normal}
.stats{position:relative;display:flex;gap:34px}
.stats strong{display:block;font-size:1.5rem;font-weight:800}
.stats span{color:var(--mut);font-size:.82rem}

/* ---------------- error ---------------- */
.err{text-align:center;padding:80px 20px}
.err-code{font-size:4rem;font-weight:800;background:linear-gradient(135deg,var(--acc),var(--acc2));-webkit-background-clip:text;background-clip:text;color:transparent}
.err p{color:var(--mut);margin:8px 0 24px}